Why am I seeing glare?
Some amount of glare may be present in reflective/reflex optical sights at specific/odd angles due to the special reflective coatings on the objective lens. Glare is more apparent in low light and indoors when there is overhead or back-lighting. Glare will be exaggerated when the optic is held in the hand instead of mounted because you can pan the optic to angles that you will not experience during use.
Why does my dot look misshapen?
Make sure you are looking through the optic focusing on your target, not on the dot.
Why does my optic turn off when I cover the solar cell?
Covering the solar cell while in Auto Mode will block all light from the light sensor. This causes the optic to reduce intensity to a night-vision compatible setting only visible when viewed through a night vision device.
What is Auto Mode and Manual Mode?
Auto Mode: In Auto Mode the optic is powered by light and reticle intensity is adjusted automatically based on the amount of ambient light. In bright conditions the reticle will be bright and in dim conditions the reticle will be dim. In darkness the reticle will dim to a night-vision (NV) compatible setting that you cannot see without an NV device. Only solar models have Auto mode.
My Shake Awake is not working, what can I check?
If you manually power off the optic by pressing both buttons simultaneously shake awake will not function. The optic must be left on and allowed to enter sleep mode for the optic to "shake awake".
Why is my front (objective) lens canted (angled)?
A canted objective lens is part of the design of a reflective/reflex sight. The objective lens must be canted to properly reflect the dot/reticle back to the user's eye.
My optic will not turn on. What can I check?
To power on Trebleray optics, press any button once. If there is no power, check battery orientation. If your optic has a battery tray that inserts into the optic the POSITIVE side should face DOWN. If your optic has a side mounted battery that uses a cap, the POSITIVE side of the battery should face OUTWARD.